Privacy policy.

1. Introduction

My Pit Crew, a part of Safe Transport Australia (ABN 24 903 877 928), is committed to protecting the privacy and rights of individuals in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

This Privacy Policy outlines how we collect, use, disclose, and store personal and sensitive information, particularly in the context of providing services under the National Disability Insurance Scheme (NDIS).

2. What Information We Collect

We may collect the following types of personal and sensitive information:

  • Full name, date of birth, and contact details

  • NDIS participant number and plan details

  • Health and medical information

  • Emergency contact and support network details

  • Service usage and feedback

  • Information required for transport and support coordination

3. How We Collect Information

We collect information through:

  • Direct interactions (e.g., phone, email, in-person)

  • Online forms and our website

  • Referrals from support coordinators or other providers

  • Government agencies (e.g., NDIA)

We only collect information that is reasonably necessary for delivering our services or as required by law.

4. Why We Collect Your Information

We collect and use your information to:

  • Deliver safe and effective NDIS transport and support services

  • Communicate with you and your support network

  • Comply with legal and regulatory obligations

  • Improve our services and ensure quality and safety

  • Manage risks and respond to incidents or complaints

5. Disclosure of Personal Information

We may disclose your information to:

  • NDIA and NDIS Quality and Safeguards Commission

  • Medical professionals (in emergencies)

  • Other service providers (with your consent)

  • Legal or regulatory authorities (as required by law)

We do not disclose your information overseas unless required and with your consent.

6. Data Security and Storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure digital storage and encrypted systems

  • Staff training and confidentiality agreements

  • Regular audits and compliance checks

7. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if the information is inaccurate or outdated

To make a request, contact us using the details below.

8. Complaints and Concerns

If you believe your privacy has been breached or have any concerns about our services, you can:

  • Email us directly at admin@mypitcrew.org.au

  • Call us at 0436 450 865

  • Submit a complaint through our website at www.mypitcrew.org.au/feedback-and-complaints
    (You have the option to submit complaints anonymously if you prefer.)

We take all complaints seriously and will respond promptly in accordance with our internal complaints handling procedures.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

9. Contact Us

My Pit Crew – Safe Transport Australia
Email: admin@mypitcrew.org.au
Phone: 0436 450 865
Address: 180 St Kilda Rd, St Kilda, VIC, 3182
Website: mypitcrew.org.au